Transport Et Manutention
Shipping fees
Our goal is to have an easy, fast and fair price delivery method! We usually ship within 24 hours of your order. In most cases, you will receive your order in 2 to 3 days.
Shipping costs vary depending on their category and weight, the price for the first standard items shipped to Canada is $17.95 and will increase depending on the total weight of the order.
**FOR LARGER AND/OR HEAVY ITEMS IT MAY BE POSSIBLE THAT WE CONTACT YOU FOR AN ADDITIONAL CHARGE** (EVEN IF YOUR ORDER IS OVER $250 AND QUALIFIES FOR THE FREE SHIPPING PROMOTION).
International shipping :
In the same goal of fair shipping price, you will understand that it's hard to know the price for every boxes sizes and place in the world.. So we put a flat rate to begin at 65$ + 50$ for each additional models.. BUT this is only as reference ! Shipping price can be much higher, that's why you may have an additonal price to pay to reach the real shipping price. We understand that if the difference is very high you may not want to get your order so in this case we will refund you immediately.
Return & exchange
We guarantee the satisfaction of our customers, to do this we first carefully inspect the items before shipping them, and orders are generally shipped within 24 hours (working days). If unfortunately you receive your damaged item, you have 7 days following receipt to notify us of the problem. Thereafter we will tell you how to proceed to make the exchange or refund. The item must be returned in its original packaging. If we need to make a refund, it will be made upon receipt of the returned item. It's the same for in-store purchases, it is possible to exchange your item within 7 days of purchase if the item is still in its original packaging and with your invoice in hand.
You need to make your request by email at : info@nicecardiecast.com